Last updated: 18/08/2025

At Telewapp, we strive to deliver the best possible experience for our customers. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds may be requested.

1. Subscription & Payments

  • Telewapp services are billed on a subscription basis (monthly/annually, depending on your plan).

  • Payments are processed securely through our authorized payment gateway.

  • All fees are non-refundable unless otherwise stated in this policy.

2. Cancellation Policy

  • You may cancel your subscription at any time from your Telewapp dashboard or by contacting our support team.

  • Cancellation will stop the auto-renewal of your plan. You will continue to have access to the service until the end of your current billing cycle.

  • No prorated refunds are issued for mid-cycle cancellations.

3. Refund Policy

Refunds are only issued in the following cases:

  1. Duplicate Payment – If you are charged twice for the same subscription due to a technical error.

  2. Service Unavailability – If Telewapp services remain inaccessible for more than 72 consecutive hours (excluding scheduled maintenance).

  3. Refund Guarantee (if applicable) – If a refund guarantee is explicitly mentioned in your subscription offer or promotional plan.

Non-Refundable Cases:

  • Change of mind or discontinuation of use.

  • Failure to use the service due to customer-side issues (e.g., wrong API setup, third-party restrictions, or policy violations).

  • Partial usage of subscription services.

4. Requesting a Refund

  • Refund requests must be submitted in writing to [Insert support email] within 7 days of the transaction date.

  • Approved refunds will be processed back to the original payment method within 7–10 business days.

5. Trial Periods & Promotions

  • If Telewapp offers a free trial, you will not be charged until the trial period ends.

  • Promotional offers and discounts are non-refundable unless otherwise stated.

6. Changes to this Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with the revised date.

7. Contact Us

For any billing or refund-related queries, please contact:

📧 Email: info@telewapp.com